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Customer Service Practitioner Apprenticeship Jhoots Pharmacy

As an Apprentice Pharmacy Assistant you will embark on a new and exciting career in Pharmacy and learn new skills and develop existing skills whilst working under the supervision of your manager. You will be accompanied and supervised by pharmacy staff at all times for guidance and support as and when required.

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Closing date: 16 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday Shifts TBC.

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

You will receive regular academic support from your apprenticeship provider and the Company is committed to work with you to achieve your qualifications. You will be able to work in the Pharmacy a few hours per day to keep on top of your studies, as well as receive regular on the job training throughout the course of your employment.

Are you looking for a new role and hoping to learn and gain qualifications at the same time? An apprenticeship with Jhoots may be the perfect next step for you to start a career in Pharmacy. We are looking to recruit an Apprentice Pharmacy Assistant to work at our Bristol branch. You will be working closely with the pharmacy team to succeed and thrive within this role. You will work under Pharmacist supervision and will assist with the sales of over the counter medicines, offering advice to customers on the provision of information, symptoms and products as well promoting the additional services that our branch offers. You will also be tasked with replenishing stock and supporting the pharmacy team.

At Jhoots Pharmacy you will enjoy a uniquely rewarding career by really making a difference with the local community. You’ll work hard but be recognised for your contribution and be able to keep a healthy work / life balance. When you join Jhoots Pharmacy as a new member of our team, we are proud to announce that our benefit scheme has been designed with you and our existing team members in mind, to provide all our employees with various rewards and benefits to:

Pension Scheme
Staff discount scheme
Employee Summit Champion
Regulatory training and Career Opportunities

You will be based at one of two locations :

Conygre Medical Centre 3 Conygre Road, Filton BS34 7DA

5 Avon Village St Annes Bristol BS4 4WW

What training will the apprentice take and what qualification will the apprentice get at the end?

You will study towards successfully completing:

Customer Service Practitioner Level 2 apprenticeship standard
You will work alongside a workplace mentor to successfully learn the knowledge skills and behaviours in order to be successful in the role

This apprenticeship programme is assessed via end point assessment, which includes undertaking a project, and a conducting a professional discussion about the competencies you have gained with an external assessment agency.

What is the expected career progression after this apprenticeship?

Possibility of gaining permanent employment after the apprenticeship is completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Creative, Initiative, Patience, Friendly


GCSE or equivalent Maths and English (Grade 4 / C) Essential

About the employer

Jhoots Pharmacy is an award winning independent, community pharmacy chain. We offer an efficient and reliable service to all of our patients, customers, and clients. When you come through the door, we give you the time and attention you deserve and tailor our services to meet your requirements. We offer a full range of Essential, Advanced and Enhanced NHS Services as operated by the Local Commissioners. Please see our services section for further details. Our staff are the heart of our business and their training and development is vital in ensuring an excellent customer experience. No compromise is made on the training offered to our staff, from choosing excellent external suppliers and having a highly experienced management team who is readily available.


Jhoots Pharmacy


5 Avon Village

St. Annes



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Training provider



Apprenticeship Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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