Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Apprentice (Arthur J Gallagher) Arthur J Gallagher

Estio Training have an exciting new opportunity for an IT Service Desk Apprentice with Arthur J Gallagher a global insurance and risk management company.

Sign in to apply

Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage

    £21,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    26 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000070056

  • Positions

    3 available

What will the apprentice be doing?

  • Balance phone calls, emails and self service tickets from internal staff concerning IT issues, queries and requests.
  • Play a critical role in resolving problems with in-house software and hardware, such as mobile phones, laptops, PCs and printers.
  • Work quickly and effectively together as a team aim to achieve targets and SLA's.
  • Maintain a high degree of integrity and exceptional customer service for all support queries, update your customers with detailed synopsis.
  • A passion to build and publish targeted support materials to help maximise the delivery of new messages and tech for colleagues.
  • Improve, develop and share your technical knowledge to aid increased fix rate within the group.  

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, High level of interest in IT, Passion for IT, Ambitious

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

We are Gallagher, a global leader in insurance, risk management and consulting services. Much more than simply an insurance broker, we are an international group of partners that provide cost effective, client centric, and expertise-driven risk management solutions. Our leadership team fosters a dynamic, entrepreneurial culture that has made us an innovator in creating new products and services for our clients.

Employer

Arthur J Gallagher

Address

A M P House

Dingwall Road

Croydon

CR0 2LX

Contact

Stephanie Mallinson

stephanie.mallinson@estio.co.uk

0113 3500 333

You must have JavaScript enabled to view a map of the location

Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.