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Business Administrator Apprenticeship Age Concern Tyneside South

To provide a welcoming customer reception service and administrative support across the organisation, ensuring professional customer service as a first point of contact and deal with appointment making and enquiries in an effective and efficient manner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    35 Hours per week. shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Offer a high quality customer focused service by welcoming
customers and other visitors in person and on the telephone

Covering general duties in reception area including answer
the telephone, deal with enquiries, transfer calls and pass on messages to other ACTS staff and volunteers as well as signpost to other organisations, in an efficient, effective and professional manner; following the process to ensure all correct and required data is communicated

Carry out initial assessment to identify needs

Log enquiries onto Management Information System and direct to most relevant person or service

Update customer records and contribute to the data collection needs of the organisation, including gathering and scanning of documents

Complete customer case reviews ensuring they are completed at agreed times; check support and interventions have been provided and actioned.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration level 3

Maths and English to Level 2 required, if not already achieved · Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence · Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety. Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project

What is the expected career progression after this apprenticeship?

To gain employment with ACTS

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working


GCSE or equivalent Maths (Grade C/4) Essential
GCSE or equivalent English (Grade C/4) Essential

About the employer

Age Concern Tyneside South (ACTS) is a Registered Charity which promotes the well-being of all older people living in South Tyneside, improving their quality of life and helping them maintain their independence


Age Concern Tyneside South


29 Beach Road, Dora Dixon house

South Shields

NE33 2QU

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022