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IT Technician Apprentice (Cache4 IT Solutions) Cache4 IT Solutions

Estio Training have an exciting new opportunity for an IT Technician Apprentice with Cache4 IT Solutions, a computer support company based in Carlisle.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    26 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Obtain accurate information from clients regarding their issue.
  • Work on and resolve Helpdesk tickets and ticket requests.
  • Split issues that have several elements onto individual support tickets.
  • Escalate tickets that require Senior Helpdesk Technician support.
  • Ensure that tickets are kept live throughout the process.
  • Document in detail steps taken for every Helpdesk ticket.
  • Ensure client documentation is accurate and up to date.
  • Communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
  • Provide the client with basic remote troubleshooting.
  • Follow the schedule provided by the senior helpdesk technician.
  • Follow Standard Operating Procedures SOPs for daily and weekly recurring tasks.
  • Follow all company security procedures and be vigilant regarding security issues.

What training will the apprentice take and what qualification will the apprentice get at the end?

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician with training in areas such as:

  • Functional skills, maths L2 and English L2
  • PC Fundamentals
  • Business Processes and Customer Services
  • Networking and Architecture
  • Mobile and Operating Systems
  • Cloud Services
  • Coding and Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Technical skills, Accountability, Appetite for career progress, Excellent time keeping, Reliable


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Cache4 IT is a family business with strong roots in Carlisle. As a local business, we care and look out for our fellow business community by providing a quality, jargon-free and cost effective service for all things technology. Our Company has been built on listening to our clients, supporting them with their unique obstacles by sharing the pain; and with tenacity, to find the right solution for them.


Cache4 IT Solutions


28 Hether Drive




Nabila Lotfy

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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