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Customer Service Apprentice GOLDENHILL MEDICAL CENTRE

Medical Receptionist and Admin Role. Great opportunity to gain experience and learn all aspects of being a Medical Receptionist within a GP Surgery. The successful candidate will become part of a small but effective team which help provide GP services to patients from the surrounding area.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    4 days per week, 8 hours each day. Shifts will take place within the surgery opening hours: Monday, Tuesday: 08:00 - 20:00 Wednesday, Thursday, Friday: 08:00 - 19:00 Exact shifts TBD

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000069545

  • Positions

    1 available

What will the apprentice be doing?

The role will involve assisting in the customer service and admin activities of the surgery. This will include:

  • Being the first point of contact for patients
  • Answering phones, emails and ensuring they are actioned
  • Book patient appointments
  • Register patients
  • Scan post
  • Photocopying and filing
  • Process prescription requests
  • Call and recall for appointments

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner
  • Training for the qualification will be done at the workplace
  • 1 day per week is allowed for completing tasks and training

What is the expected career progression after this apprenticeship?

Possibility of a permanent position at the surgery for the right candidate, upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

Modernised, paperlight surgery which provides services to approximately 4,700 patients from the surrounding area

Employer

GOLDENHILL MEDICAL CENTRE

Address

HIGH STREET

GOLDENHILL

STOKE ON TRENT

ST6 5PQ

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Training

Training provider

STOKE ON TRENT COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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