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IT Support Apprentice Ship Theory

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    £12,000 - £15,000 per annum.

  • Working week

    9am – 5pm Monday to Friday with 1 hour break for lunch

    Total hours per week: 35.0

  • Expected duration

    16 Months

  • Possible start date

    31 Aug 2022

  • Date posted

    25 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000069461

  • Positions

    1 available

What will the apprentice be doing?

  • The role will involve dealing directly with the company’s ever expanding customer base to offer technical support and advice 
  • Delivering first class customer service at all times 
  • Act as the first point of contact for new customers, offering advice regarding set-up and usage 
  • Troubleshoot a variety of basic technical issues (hardware and software) 
  • Work closely with senior support staff to resolve more complex technical issues 
  • Keep up to date records of clients interactions, bug fixes, updates to process etc. 
  • Ensure business SLA’s are maintained 
  • Ensure personal KPI’s are achieved 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


Requirements and prospects

Desired skills and personal qualities

Customer care skills, Team working, Good telephone manner, Computer hardware, Software and OS, Troubleshooting IT, Patient, Ambitious, Proactive, Punctuality

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Shiptheory is a leading SaaS ecommerce shipping platform that helps retailers streamline their fulfilment process through innovative, time-saving and intelligent software, removing friction and human intervention wherever possible. Automation is king. We are continually looking for opportunities to grow our product and team. We have built Shiptheory without external funding by remaining lean, moving quickly, and working collaboratively with our users to build a platform that adds immediate value and solves problems.

Employer

Ship Theory

Address

Unit 4.1, The Paintworks, Bath Rd, Bristol

BS4 3EH

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Aug 2022