IT Support Apprentice Ship Theory
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Aug 2022
Apprenticeship summary
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Annual wage
£12,000.00
£12,000 - £15,000 per annum.
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Working week
9am – 5pm Monday to Friday with 1 hour break for lunch
Total hours per week: 35.0
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Expected duration
16 Months
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Possible start date
31 Aug 2022
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Date posted
25 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000069461
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Positions
1 available
What will the apprentice be doing?
- The role will involve dealing directly with the company’s ever expanding customer base to offer technical support and advice
- Delivering first class customer service at all times
- Act as the first point of contact for new customers, offering advice regarding set-up and usage
- Troubleshoot a variety of basic technical issues (hardware and software)
- Work closely with senior support staff to resolve more complex technical issues
- Keep up to date records of clients interactions, bug fixes, updates to process etc.
- Ensure business SLA’s are maintained
- Ensure personal KPI’s are achieved
What training will the apprentice take and what qualification will the apprentice get at the end?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
What is the expected career progression after this apprenticeship?
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Things to consider
About the employer
Employer
Ship Theory
Address
Unit 4.1, The Paintworks, Bath Rd, Bristol
BS4 3EH
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Aug 2022