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Apprentice Medical Receptionist Lawson Road Surgery

An exciting opportunity to join Lawson Road Surgery as an Apprentice Medical Receptionist. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the practice and prepare them for future employment.

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Closing date: 14 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday (9am - 5pm)

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    25 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks.  The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training.  The role will allow you to gain experience in all administration of a surgery. Duties will include:

To provide general administrative support for the practice, including the following:

  • Scanning incoming mail, circulating as appropriate and adding information to patient records
  • Maintaining the filing and administrative systems
  • Producing patient letters
  • Support the rest of the administration team

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

  • Patients access the primary care services they require in a timely fashion.
  • Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
  • The tidiness of the waiting room and the safety of its inhabitants.
  • Queries are answered or passed to an appropriate member of staff in a timely fashion.

To provide general assistance and administration to the practice clinical and leadership teams, including:

  • Accurately updating patient records using System-One.
  • Taking action as requested by doctors and the nursing team.
  • Phoning patients to arrange/rearrange appointments and/or confirm test results.
  • Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
  • And any other tasks/duties as requested by the Practice Manager or the Partners or the Reception Lead.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Diploma for Business Administrators

Level 2 Functional Skills English & Maths (if required)

Preparation for End-point assessment

End-point assessment

What is the expected career progression after this apprenticeship?

Potential full time employment on completion of apprenticeship.  Opportunities to progress onto an Advanced Level Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

Is the place of work on a bus route? Would you have accessibility issues? The successful candidate must adhere to and understand the importance of Equality & Diversity, Health & Safety and Confidentiality policies and procedures that are in place at The Lawson Road Surgery.

About the employer

It is our aim to give a high quality of healthcare to our patients, based on an efficient service run from the health centre. There is a strong team of health care professionals based at the health centre including practice nurses, school nurses, midwives, and physiotherapists. We also have eight general practitioners, along with our reception and administrative staff.


Lawson Road Surgery






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Training provider



Adam Bales

Apprenticeship standard

Business administrator

Level 3 (A level)

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