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Customer Service Apprentice (Business Administrator) Howdens Joinery (Trade) - Kingston

You will learn how to work effectively in a depot customer facing, you will also ensure Health and Safety requirements are met and company policies are adhered to.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days TBC, shifts will be either: 7:00am - 4:00pm/7:30am - 4:30pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    22 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will include:

Dealing with customers face to face
Working on a helpdesk
Problem solving
Identifying improvements
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Communicating effectively
All delivered in your workplace.

Additional benefits:

Training from fully qualified Didac staff
Ensure you are working to current legal and good practice requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

Onced completed and passed you will receive a Level 2 Customer Service Practitioner apprenticeship standard.

Training will be delivered on your employer's site, and you will have an allocated trainer who will visit you on site once a month face to face. you will be given advice and guidance by your trainer in between visits with work being set. You will also receive training from your employer.

What is the expected career progression after this apprenticeship?

To potentially progress within the branch/company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills


GCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade Grade C/4 or higher) Desired

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock.


Howdens Joinery (Trade) - Kingston


Marlborough Close Units E & F

Parkgate Industrial Estate


WA16 8XN

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Training provider



Annalise Morris


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Aug 2022