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Customer Service and Sales Support Apprentice BREWER SCIENCE LTD

As our Apprentice, you will play an essential part in the success of our operations and the company, by supporting the needs of the team. Specifically, the processing and acknowledgment of customer orders, guaranteeing on-time delivery, and other general business administrative tasks.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

    Competitive Salary but £18-20k per annum depending on experience.

  • Working week

    Monday to Friday 9am to 5pm with 1 hour lunch every day

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    22 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000068800

  • Positions

    1 available

What will the apprentice be doing?

You will be instrumental in maintaining quality service and support to our customers and that Brewer Science are their supplier of choice, due to effective processing of orders and quality support. We are looking for candidates who have previous customer service experience and a Level 2 qualification in Customer Service.

 

Your main duties will include:

  • Maintain strong customer relationships at multiple levels that enable customers to come to Brewer Science first as a source for their needs.
  • Take ownership of processing orders, liaise with customers re acknowledgments and shipment details
  • Coordinate and ensure the allocation of materials to support orders and delivery of the required shipping paperwork for dispatch in a timely manner
  • Guarantee an efficient smooth and timely sales support process by utilizing and becoming fully trained on the required systems, working with our carriers.
  • Respond to and follow up on processing orders for our partners.
  • Respond to and follow up on any partner enquiries appropriately within agreed timeframes
  • Responsible for the consignment of monthly and weekly invoices and ensure that the consignment shipments are transferred to the relevant warehouse
  • Work closely with one of our largest customers using their in-house system to manage the stock planning and order process. 
  • Support Sales Support colleagues on any quotation queries, as and when required.
  • Support on any credit control tasks, as and when required.

What training will the apprentice take and what qualification will the apprentice get at the end?

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 in Customer Service which will help start your career and give you an insight into the businesses processes and procedures. Our training is all complete remotely via teams with a development coach who will be available for support 24/7. You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours.

What is the expected career progression after this apprenticeship?

  • Transition into a full-time position
  • Career Growth & Development opportunities
  • Training & Development
  • Possible travel to Head Office in America

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Microsoft Office, Confident, Ambitious

Qualifications

GCSE or equivalent Maths & English (Grade Grade C/4 or above) Essential
Other Level 2 Customer Service (Grade Pass) Desired

Things to consider

Company Benefits: Competitive Salary Vision Reimbursement Wellness Break Wellness/Technology and Office Furniture Reimbursement Healthcare Pension Flexi working Hybrid working opportunities Equipment provided

About the employer

Brewer Science, Certified Employee-Owned and Certified B Corp™, is a major innovator of high-technology solutions for the semiconductor / microelectronics markets, with its global headquarters located in the US and offices throughout Europe and Asia. In 2022, Brewer Science was awarded a ‘Top Workplaces USA’ recognition.

Employer

BREWER SCIENCE LTD

Address

NORTH MILL

2ND FLOOR

DARLEY ABBEY MILLS

DE22 1DZ

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Training

Training provider

DERBY BUSINESS COLLEGE LIMITED

Contact

Catherine Allman

cat@dbc-training.co.uk

07508821784

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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