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Business Administration Apprenticeship White Horse Energy Limited

Established role within the customer services team, focused on providing excellent customer services to both retail and wholesale customers via telephone and email.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am to 5pm with half an hour lunch break

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

An integral part of the 5 strong customer services team, the Business Administration Apprentice will be involved in all areas of customer services. As an e-commerce supplier, this will include but not be limted to advising customers on purchase decisions, processing orders, reviewing stock positions, working with delivery companies, providing delivery ETAs, dealing with complaints and analysing performance data. this is a fast paced role with a growing business, that will expose the Apprentice to all parts of the business.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3 programme

What is the expected career progression after this apprenticeship?

Potential employment after apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Customer care skills, Team working, Initiative, Can do attitude


GCSE or equivalent GCSE English & Maths (Grade 9-4/A-C (or equivalent)) Essential
A Level or equivalent 2 A-Level qualifications (Grade C or above) Desired

Things to consider

The company already has 2 former apprentices from Cirencester college who now have permanent roles with the company. This year the business is aiming to recruit 3 apprentices across different functions, and they will join a typically young and dynamic team where they will be exposed to many different parts of the business.

About the employer

White Horse Energy is a retail & wholesale domestic biomass energy supplier. We deliver large volumes of wood pellets, firewood & wood briquettes throughout the UK and are the largest supplier of our type in the country. The business has grown rapidly to be one of the largest companies within our market. As a business we strive to continually grow and evolve, being game changers by challenging industry norms.


White Horse Energy Limited


Globe House

Love Lane



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Training provider



Cirencester College


Apprenticeship standard

Business administrator

Level 3 (A level)

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