Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Representative - Level 4 Sales Executive COVÉA INSURANCE SERVICES LIMITED

As part of our team you’ll be at the forefront of our business, helping our customers through multiple journeys including purchasing their policy, making changes to their policy and renewing their policy and being on hand to support them in their time of need and help put things right.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Annual pay review and performance related bonus

  • Working week

    Our Shift variations range between Monday-Friday 08:30-20:00, and some Saturday and Sundays. You may also be required to work bank holidays. This can be discussed in more detail at interview. (Flexible working options available)

    Total hours per week: 36.25

  • Expected duration

    12 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    5 available

What will the apprentice be doing?

  • Working as a team to achieve strong customer performance results
  • Developing and enhancing customer relationships, keeping them updated at all times through a number of communication channels 
  • Having courageous conversations with customers and delivering messages with tact and empathy
  • Protecting our business by identifying fraud 
  • Adhering to legal requirements, industry regulations and quality standards
  • Undertaking other appropriate to your skills and experience.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 4 Sales Executive

What is the expected career progression after this apprenticeship?

We have a fantastic Learning & Development team who will teach you everything you need to know and a leadership team who will support and empower you to continue to learn and grow throughout your career. We just want people who share our passion for caring for our customers and making a real difference. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental


GCSE or equivalent Maths & English (Grade 4 and above) Desired

About the employer

At Covéa Insurance we understand a job is more than just a 9-5, it’s a big part of your life and it needs to make you smile. Our employees are at the heart of our organisation and we’re committed to supporting them to thrive and develop in our open and inclusive environment. Gone are the days of grey suits sitting in a stuffy boardroom; when it comes to common misconceptions about ‘dull’ insurance companies, we like to think we break the mould.




A & B Mill

Dean Clough Mills



You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Sales executive

Level 4 (Higher national Certificate)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022