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Apprentice Customer Service Advisor SWAN MILL PAPER COMPANY LIMITED

We have a great opportunity for an Apprentice Customer Service Advisor to join our team, in doing so you will be supported to achieve an NVQ level 2/3 as part of your role. By the end of the apprenticeship you will have sound knowledge and the competence to be able to operate your way around any of our offices.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8:45am to 5:15pm with a 1 hour lunch break

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Taking incoming telephone calls and dealing with enquiries in a professional manner
  • Outbound telephone calls and order capture from “house” accounts
  • Resolving enquiries relating to any customer service matters
  • Inputting orders onto the system in a timely and accurate manner
  • Raising credit requests for customers as appropriate
  • Provide administrational and sales support to external sales resources
  • Ensure customer database is maintained and up-to-date at all times
  • Day to day maintenance and management of company website
  • Tracking and recording of logistics costs
  • Day to day liaison with internal and external operational partners
  • Maintain and update customer price files
  • Any other tasks as assigned by line manager

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Qualification
  • Training will provided through online workshops & tutorials 

What is the expected career progression after this apprenticeship?

  • Possible development within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Confident and Enthusiastic, High customer service ethic, Honesty and Integrity


GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

About the employer

Established in 1892, Swan Mill Paper Company is a UK leader in the manufacture and supply of quality tableware, catering disposables and Christmas crackers produced under the Swantex brand as well as own label.




Swan Mill

Goldsel Road



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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link and then the Apply Now button.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Aug 2022