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Sales Administrator Apprentice NEW ERA FUELS LTD

To assist the FuelBox team with administrative tasks including order processing, taking in-bound calls, making out-bound calls to clients and third-party organizations, reporting and ad-hoc admin duties. You will be responsible for all administrative tasks relating all customers within the FuelBox Team.

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Closing date: 01 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8am to 5pm with an hours unpaid lunch

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    15 Oct 2022

  • Date posted

    25 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provision of high-quality customer service to all New Era/FuelBox customers
  • Processing inbound orders from client from both calls and emails
  • Process third party orders – aim to maximize margin by obtaining a competitive price
  • Book in courier collections on both Freightroute and APC
  • Ensure up-to-date site contacts and details are entered on every order
  • Be the first point of contact for all incoming calls
  • Liaising with our couriers to ensure smooth delivery of client orders
  • Working closely with the FuelBox Account managers, helping with order tracking, reporting and use of Microsoft Excel

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Upon successful completion of your apprenticeship there may be opportunity for further education or a permanent role within the business.
  • Undertake a Business Admin Level 3 qualification 


Person Specification

  • Ability to establish and maintain good client relationships, both internally and externally
  • Believes in and exhibits good customer care
  • Written and oral communication skills
  • Calm, confident manner to handle potentially uncomfortable conversations
  • Competent in Microsoft Office, Excel
  • Strong organisational skills
  • Attention to detail as well as drive, determination, and ownership of role

    In return we offer
  • A friendly and welcoming work environment offering Summer and
    Christmas social events
  • Private health insurance after 1 year’s employment
  • Death in service benefit after 1 year’s employment
  • Discounted corporate gym membership.
  • Recommend a friend policy (£250 if friend passes probation)
  • Christmas / Summer party.
  • Christmas hamper for all staff.
  • Auto enrolment pension scheme.

What is the expected career progression after this apprenticeship?

  • Progress into the Fuelbox team

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Team working


GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

We have proudly achieved the ‘Investor in Apprentices’ GOLD accreditation. Looking to the future, New Era build on its commitment to invest in talent. We encourage employees that are on an apprenticeship with us to progress to the next level!




Riverview House

River Way


CM20 2EA


Vicky Finch


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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