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IT Solutions Apprentice Wishford Schools

An enthusiastic and suitably competent IT Solutions Apprentice is required to support the development of the Wishford group of independent schools. The successful candidate will have a good intellect, work ethic and a practical aptitude for IT. Full training and an Apprenticeship are provided.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8.30am to 5.30pm, with all on and off the job training provided.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the tutelage of the Group IT Service Transformation Manager.  For four days a week, this will consist of on the job training and involve management of the helpdesk including:

  • Responding to queries via the helpdesk ticketing system or telephone.
  • Assisting other employees with troubleshooting and the diagnosis of problems.
  • Providing technical assistance when questions and problems arise.
  • Ensuring that helpdesk tickets are kept up-to-date.
  • Writing, editing, and publishing knowledge articles to support a federated approach.
  • Resolving problems with networks and other computer systems, ideally at point of contact.
  • Diagnosing system errors and helping to resolve them.
  • Following up with employees to ensure full resolution of issues.
  • Installing or changing software to fix issues.
  • Remotely accessing staff computers at appropriate times to make changes and fix problems.
  • Setting up new hardware for installation at different schools.
  • Following and executing pre-defined technical implementation or testing plans.
  • Logging of hardware into the asset management system.
  • Asset tracking and management.

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Technician Level 3 Standard Apprenticeship

Each apprentice will be allocated a Coach to support ongoing learning and preparation for EPA.  In addition Progress Reviews will take place regularly to ensure the apprentice is on track.

End Point Assessment

The three EPA assessment methods are:

  • Four multiple choice Knowledge Tests
  • A Portfolio of Evidence or ‘Showcase’
  • A Project and Interview
  • Link to Professional Registration

The apprenticeship is recognised for entry onto the BCS (The Chartered Institute for IT) Register of IT Technicians confirming Level 3 Professional Competence

What is the expected career progression after this apprenticeship?

Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice may be offered a position within our growing IT Team, either working in a Level 2 Desktop Support Role, or potentially working at Level 3 and dealing with Networking and Infrastructure matters.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience, Honesty, Integrity, Enthusiasm, High standards


GCSE or equivalent Computing / Computer Science or similar (Grade 9-4/A-C) Desired
GCSE or equivalent English (Grade 9-4/A-C) Desired
GCSE or equivalent Maths (Grade 9-4/A-C) Desired

Things to consider

Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received. All applicants will be required to undertake a safer recruitment processes to comply with Keeping Children Safe in Education and provide at least two references. Furthermore, all applicants will need to undergo an enhanced disclosure and barring service check and prove they have the right to work in the UK.

About the employer

Founded in 2011, Wishford Schools currently comprises nine independent schools in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future. The group aims to provide an excellent education to all pupils, giving every child the opportunity to shine. Standards are high, and staff and pupils are challenged and supported to give their best. For more information, please visit:


Wishford Schools




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Training provider



Cirencester College


Apprenticeship standard

IT solutions technician

Level 3 (A level)

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