IT Solutions Apprentice Wishford Schools
An enthusiastic and suitably competent IT Solutions Apprentice is required to support the development of the Wishford group of independent schools. The successful candidate will have a good intellect, work ethic and a practical aptitude for IT. Full training and an Apprenticeship are provided.
Closing date: 21 Aug 2022
Apprenticeship summary
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Annual wage
£14,206.40
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Working week
Monday to Friday, 8.30am to 5.30pm, with all on and off the job training provided.
Total hours per week: 40.0
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Expected duration
18 Months
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Possible start date
29 Aug 2022
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Date posted
21 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000068535
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Positions
1 available
What will the apprentice be doing?
During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the tutelage of the Group IT Service Transformation Manager. For four days a week, this will consist of on the job training and involve management of the helpdesk including:
- Responding to queries via the helpdesk ticketing system or telephone.
- Assisting other employees with troubleshooting and the diagnosis of problems.
- Providing technical assistance when questions and problems arise.
- Ensuring that helpdesk tickets are kept up-to-date.
- Writing, editing, and publishing knowledge articles to support a federated approach.
- Resolving problems with networks and other computer systems, ideally at point of contact.
- Diagnosing system errors and helping to resolve them.
- Following up with employees to ensure full resolution of issues.
- Installing or changing software to fix issues.
- Remotely accessing staff computers at appropriate times to make changes and fix problems.
- Setting up new hardware for installation at different schools.
- Following and executing pre-defined technical implementation or testing plans.
- Logging of hardware into the asset management system.
- Asset tracking and management.
What training will the apprentice take and what qualification will the apprentice get at the end?
IT Solutions Technician Level 3 Standard Apprenticeship
Each apprentice will be allocated a Coach to support ongoing learning and preparation for EPA. In addition Progress Reviews will take place regularly to ensure the apprentice is on track.
End Point Assessment
The three EPA assessment methods are:
- Four multiple choice Knowledge Tests
- A Portfolio of Evidence or ‘Showcase’
- A Project and Interview
- Link to Professional Registration
The apprenticeship is recognised for entry onto the BCS (The Chartered Institute for IT) Register of IT Technicians confirming Level 3 Professional Competence
What is the expected career progression after this apprenticeship?
Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice may be offered a position within our growing IT Team, either working in a Level 2 Desktop Support Role, or potentially working at Level 3 and dealing with Networking and Infrastructure matters.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 9-4/A-C) Desired
GCSE or equivalent Maths (Grade 9-4/A-C) Desired
Things to consider
About the employer
Training
Training provider
CIRENCESTER COLLEGE
Contact
Cirencester College
apprenticeships@cirencester.ac.uk
01285626259
Apprenticeship standard
IT solutions technician
Level 3 (A level)
Before you apply
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