Customer Service Apprentice MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED
Delivery, installation, servicing community care equipment.
Closing date: 12 Aug 2022
Apprenticeship summary
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Annual wage
£9,750.00
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Working week
Monday - Friday. Hours to be decided. 30 Mins Lunch break.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
01 Sep 2022
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Date posted
21 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000068485
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Positions
1 available
What will the apprentice be doing?
Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets. Enhancing customer experience by use of diplomacy and tact in difficult situations
The Role:
- Managing inbound and outbound calls, leasing with service users, their families and prescribers – within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
- Answering emails and complaints within Medequip agreed timeframes
- Liaising between health professional and service users
- Ensure Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner – Level 2.
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude:
- Develop self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code and professional language
- Right first time
What is the expected career progression after this apprenticeship?
Opportunities to progress to the role of Customer Service Coordinator.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Mathematics (Grade D/3 or above) Essential
Things to consider
About the employer
Employer
MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

About disability confident
Address
Unit 3
Wimsey Way
Alfreton Trading Estate
DE55 4LS
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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