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Customer Success Consultant Apprentice PEARSON PLC

You will be part of the high performing, internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


    The salary band is between 20,000 - 22,000 per annum depending on experience.

  • Working week

    Monday - Friday Days and shifts are to be confirmed

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    25 Jul 2022

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

A day in the life of a Customer Success Consultant

Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
Managing your time effectively to keep in close touch with your schools; 
Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year; 
Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls; 
Confidently using technology – to deliver remote meetings through desktop sharing; 
Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer. 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be undertaking the Sales Executive Level 4 Programme; this will be delivered to you by Mercuri International UK.

Mercuri are Global Leaders in Sales and Leadership Training, and also a Business Improvement Consultancy offering commercial training.

The duration of the programme is approximately 18 months.

Training is delivered through a series of themed workshops, live virtual learning (VILT), coaching sessions, 1:1 session’s with your nominated coach who will support you for the duration of your journey, we support with directed online learning and face to face training and coaching when we are able.

The training and theory is designed to be relevant and appliable to your day to day role, it will challenge you and push to you achieve excellence in performance.

Apprenticeship standard
Sales executive

What is the expected career progression after this apprenticeship?

The potential to become permanent role on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent Maths and English (Grade C / 4 and above) Essential

Things to consider

This role is home-based, and we welcome applicants who are able and willing to commute to Oxford on ad-hoc basis. We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: A role that fits around school term-time (195 days annually) Annual bonus Red letter day points (which is linked to sales revenue) to spend on life’s luxuries Generous pension scheme where we match and double what you contribute Maternity, paternity, and family care leave as well as flexible work policies. Stock/share purchase options. Employee discounts Additional Information *More great things about this apprenticeship  * Achieve your apprenticeship whilst you are employed Brilliant future career opportunities   Great salary and package, fantastic health care, pension and discounts!

About the employer

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve. *Pearson´s Apprenticeships * Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high-quality Apprenticeships that we at Pearson provide.  We are proud of our Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and many more. Our apprenticeships range from level 2 through to Masters level and we have intakes throughout the year.




80 Strand



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Training provider



Anna Heritage


Apprenticeship standard

Sales executive

Level 4 (Higher national Certificate)

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