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IT Support Apprentice (Spectrum) Spectrum

Estio Training have an exciting new opportunity for a Software Support Analyst with Spectrum, an IT and print services company based in Hull.

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Closing date: 07 Sep 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000068459

  • Positions

    1 available

What will the apprentice be doing?

  • Communicating with clients through different methods; either face to face, over the telephone, emails, ticketing system and recording all actions.
  • Resolving issues or escalating them to other team members and/or supplier to work together on issue.
  • Responding within agreed time limits to call-outs, rapidly establishing a good working relationship with customers and other professionals.
  • Identify when a solution needs to be charged and escalate accordingly, complete required documentation where necessary.
  • Following correct procedures to ensure call completion and solution changes are documented suitably.
  • Keep up to date with the latest developments in the industry (new products, software and updates) and understand the Companies Portfolio of Services.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
    Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills

Qualifications

GCSE or equivalent English (Grade A*- C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*- C/9-4 or equivalent) Essential

About the employer

Our success is down to two key factors. Firstly, we supply the whole spectrum of technology for office data, documentation and information, offering innovative, effective and market-leading office solutions. Secondly, and most importantly, we tailor each solution and support package to meet the individual customer’s needs.

Employer

Spectrum

Address

The View, Bridgehead Business Park

Hessle

Hull

HU13 0GD

Contact

Tom Crossland

tom.crossland@estio.co.uk

01133 500 333

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Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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