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Apprentice Front Office/Administrator Maple Grove Primary School

This is a fantastic opportunity to work front of house in a primary school. We are seeking to appoint an enthusiastic, highly motivated and Customer Service Apprentice to work in our busy front office reception. We are able to offer the candidate of range of support from our highly skilled admin team.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday Exact times will be confirmed.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    01 Oct 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role requirements will include:


·       Provide excellent customer service to our parents/carers, pupils, staff and visitors

·       Finance admin tasks (stock checking and ordering)

·       General clerical and administration duties

·       Manage and chase payments for school meals, trips, clubs etc.

·       Dealing with telephone, email and face to face enquiries

·       Provide first aid provision, log accidents on the online system

·       Supporting teachers and members of the SLT

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve the Level 2 Customer Service Practitioner Apprenticeship Standard.

You will complete remote workshops via Zoom and one to one teaching and learning with your Mentor.

You will also complete Functional Skills in maths and English, if required.

20% off the job training will be allocated.

In-house training will be given to support specifics of the role. 



What is the expected career progression after this apprenticeship?

The opportunity to progress and grow within the role for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Maple Grove Primary School was formed by the amalgamation of Len Wastell Infant School and Pitsea Junior School in 2015. Following the first year of amalgamation, the Lion Academy Trust elected to sponsor the school to ensure that the children at Maple Grove receive the same opportunity for an outstanding primary education. Serving the community in Pitsea and Basildon, Maple Grove Primary School welcomes children aged from four to 11 and has already made excellent progress towards becoming a centre of excellence for primary education locally – with significant investments in new practices and technologies to support staff and pupils on their journey to becoming an Assessment Proficient school within the Lion Academy Trust. Maple Grove is the first school outside of London that the Lion Education Trust has sponsored and will operate as a beacon school in terms of show casing the Trust’s teaching methods and practices, operating structures and school improvement strategies in the region.


Maple Grove Primary School


High Road



SS13 3AB

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Training provider



Andrea Gregory

07764 969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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