Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Financial Assessments Apprentice Civica UK Ltd

Civica UK Ltd have a great opportunity for a Financial Assessment Apprentice to join them, you will be undertaking administrative office based tasks, supporting the Financial Assessments Team in Hull. The Apprentice will be supported and mentored at all times by colleagues on the Financial Assessments Team.

Sign in to apply

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday – 9-5 (Flexibility will exist to vary working hours during Monday to Friday after initial training)

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    26 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties include;

  • To attain a good working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post.
  • Supporting Financial Assessment Officers via the undertaking of routine administrative duties such as photocopying, referencing, and the answering of basic enquiries from customers and stakeholders. 
  • Dealing with basic input and weekly/monthly reports.
  • To keep and maintain appropriate records and statistics. Providing support for remote homeworkers such as printing of documents;
  • Contacting customers via telephone, letter, email; to gain evidence(s) required for a financial assessment.
  • Making appointments for Assessment Officers to conduct reviews over a phone.
  • To liaise with and provide advice and guidance to Council departments, and external agencies on basic matters relating to financial assessments.
  • Contacting customers via telephone and letter to aid in the recovery of outstanding contributions for Adult Social Care contributions. 



What training will the apprentice take and what qualification will the apprentice get at the end?

You will be undertaking the following:

  • Advanced Business Administration Standard Level 3
  • Functional Skills in maths, English & IT (if required)
  • Regular training and development to meet the needs of the employer and the apprentice

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full time employment upon completion of the advanced apprenticeship if a position is available. The Revenues and Benefits Service in Hull employs circa 140 people delivering a variety of different services. As well as Adult Social Care Financial Assessments, other services include the payment of certain Benefits, and collection of Council Tax and Business Rates.  


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade A - C / 7 - 4) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About the employer

Civica is a Global Leader in Public Sector Software. Civica software sustains and enhances public services worldwide. It’s backed by 30 years of experience and the expertise of our people, many of whom have worked in the public sector. We focus on improving outcomes and building a business that will continue to deliver for communities globally. With operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada and North America, Civica is one of the UK’s largest software companies. We employ around 5,000 people, and we’re recognised for our culture, which has earned the Investors in People ‘Gold’ standard in the UK. Civica also provides outsourced solutions for areas of the Public Sector including Revenues and Benefits Services for Local Authorities. Civica has run the Revenues and Benefits Service in Hull for Hull City Council since 2015. The Contract is due to end in September 2022 with the employees involved transferring over to Hull City Council.


Civica UK Ltd


City Treasury,

Alfred Gelder Street



You must have JavaScript enabled to view a map of the location


Training provider



Employer Engagement Team

014822 614157

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.