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You will provide support to internal customers, use tools to problem solve and troubleshoot non-routine problems, set people up on systems, and fix issues to contribute to Ultra’s productivity. You will be trained in all aspects of 1st line support with the intent to progress to the next level.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Details to be confirmed.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    24 Aug 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Support colleagues as required and learn fundamentals of IT and product knowledge to successfully complete apprenticeship.
  • Take calls via the helpdesk system and phone whilst providing remote support to our internal customers at the other sites.
  • There may be additional IT activities to perform from time to time such as network fault finding, system building, and liaising with printer hardware suppliers in order to maximise the contribution to Ultra’s goals and objectives.
  • Attend learning modules included in apprenticeship as required.
  • Complete all relevant self-development activities as part of apprenticeship as required.
  • Manage security of information as defined in the Security manual.
  • Provide support on standard devices such as standard desktops, tablets, phones, and devices.
  • Provide technical and functional support on standard applications and software and support for all products/ equipment on the current approved list.
  • Install authorised software to laptops and desktops.
  • Support devices and users on a Windows network comprising of Windows Desktops and laptops, Active Directory, and M365.
  • Assist with IT infrastructure and IT support tasks as directed by task manager. 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Ultra specialises in providing application-engineered bespoke solutions. We focus on our customers’ mission-critical and intelligent systems in the defence, security, critical detection & control markets.  The Ultra IT Function manages IT operations across the global locations, providing the technology, vision, and leadership in the development and implementation of IT strategies and priorities that support business growth.  The IT Function manages all aspects of IT Security in safeguarding all the information assets for which Group businesses are responsible.




Arle Court

Hatherley Lane


GL51 6PN

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today