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L3 ICT Support Technician Apprentice – Rowlinson Group Limited - CW5 6BN ROWLINSON GROUP LIMITED

You will be part of a small team, reporting to the IT Services Manager, providing support to users and assisting in the running and development of the IT infrastructure. You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK.

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Closing date: 17 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    This is a full-time post, working Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:00

    Total hours per week: 35.5

  • Expected duration

    18 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is a full-time post, working Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:00 in the IT Department. One day of the week will be allocated to apprenticeship training and additional training will be provided as appropriate during the week.

There may be occasions where you are required to work outside these times to meet the requirements of the Group.

Main duties:

  • Provide first line support to our users, ensuring issues are logged. Issues are then resolved or escalated to second line support or a third party.
  • You will work on a range of projects including upgrading, installing, configuring or decommissioning infrastructure technology.
  • A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height.

The apprentice will gain exposure to the following systems at Rowlinson:


  • Desktops,
  • Laptops,
  • Mobile phones,
  • Printers,
  • Networking equipment &
  • Rack-mounted server hardware.


  • Microsoft Office,
  • FreshService Ticket System,
  • Teams,
  • Cloud-based telephone system,
  • Windows desktop,
  • SharePoint,
  • Windows server,
  • Hyper-V,
  • Sage X3,
  • Exchange on-line,
  • MS SQL &
  • Bespoke software (written in-house by our full-stack development team).

What training will the apprentice take and what qualification will the apprentice get at the end?

Programme: L3 ICT Support Technician

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

This role can potentially lead to a full-time job upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Team working, Initiative, IT skills in hardware/software, Verbal/written communication, Good time management, Positive attitude, Willingness to learn


GCSE or equivalent English (Grade 4 (C)) Desired
GCSE or equivalent Maths (Grade 4 (C)) Desired

Things to consider

A full driving license and own transport is recommended due to the location of the site. Wardle is a rural village located on the A51 between Nantwich and Chester. The address is: Rowlinson Group Offices, Gate 2, Green Lane, Wardle, Cheshire, CW5 6BN. Additional details: Holiday: 23 days plus bank holidays Company pension scheme Death in Service Free parking Salary £14,000 depending on experience Smart casual dress Eligibility You must meet the following eligibility criteria to apply for the role: Be at least 16 years of age, Have been a UK/EEA resident for the last 3 years, Hold valid residency status, Have the right to work in the UK

About the employer

Rowlinson Group is a privately owned £70m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Rowlinson Timber: Timber is a distributer of imported and of home-grown treated carcassing timber for the building and construction industry. Garden Street: An internet-based retailer of garden products and furniture.




Group Offices Green Lane Wardle



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Training provider



Georgia Dunn


Apprenticeship standard

Information communications technician

Level 3 (A level)

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