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IT Support Apprentice ACORA LIMITED

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £13,500.00

  • Working week

    Details to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000068097

  • Positions

    4 available

What will the apprentice be doing?

  • As a member of Service Operations, you will learn to play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. 
  • This position will teach you troubleshooting, problem-solving and technical skills using various diagnostic tools. You will have the opportunity to develop your skills in a fast-paced and well-structured Managed Services environment.
  • You will use the skills learned during your apprenticeship to improve your all-round technical and support knowledge as part of your day-to-day role.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Time management, Outlook, Word, and Excel, Windows 10

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Acora are a UK based, award winning, IT services and technology company with over 25 years’ experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. We are proud to be named as a 'One to Watch' and place in the top 100 companies for the Midlands and South East by Best Companies 2021.This means that our workplace engagement shows promising signs for the future.

Employer

ACORA LIMITED

Address

Pegasus House

1 Cranbrook Way

Shirley

B90 4GT

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022