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Customer Service Network Advisor Apprentice J & J REASON & SONS LTD

We are looking for a hard working individual to join our network team, learning key skills to support the operation by dealing with customer queries, purchases & complaints maintaining the high level of customer service experience to our key accounts.

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Closing date: 23 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours per week, Monday to Friday – 9.00 am – 17.00 pm Lunch break would be ½ hr

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000068094

  • Positions

    1 available

What will the apprentice be doing?

• Customer Service and Traffic Enquiries / Queries
• Monitoring and Reporting
• Administration
• Customer, Driver, Depot & Member Engagement

What training will the apprentice take and what qualification will the apprentice get at the end?

NVQ Level 2 in Customer Service

Functional skills in maths and English

Employment rights and responsibilities

Training will be completed in the work place on a weekly basis

What is the expected career progression after this apprenticeship?

Excellent future progression into a full-time position with the company depending on attitude and performance during the apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4 (C)) Essential
GCSE or equivalent English Language (Grade 4 (C)) Essential

Things to consider

Please consider the location of this role when applying.

About the employer

J & J Reason & Sons were established in 1962 ( Family Business ) in Road Haulage & Logistics

Employer

J & J REASON & SONS LTD

Address

180 SISKIN PARKWAY WEST

BAGINTON

COVENTRY

CV3 4PA

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Training

Training provider

COVENTRY COLLEGE

Contact

Sharon Barker

sbarker@coventrycollege.ac.uk

02476 791742

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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