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Reception Apprentice The School of Clinical Medicine

The Department of Medicine are seeking to recruit a Reception Apprentice to join the Building Services Team in the new Heart and Lung Research Institute (HLRI). You will form part of a two-person reception team to ensure core reception service provision is delivered during the busiest time of the day.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday

    Total hours per week: 36.5

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide a reception service for the HLRI. Welcome and receive visitors, answer telephone calls, take accurate messages and pass on to appropriate members of staff.
  • Monitor access into the building and report any incidents related to breach of security, locking the front door at the end of the day, issue security cards, sign out keys and other equipment where necessary
  • Booking of taxis, recording the details accurately and ensuring cross charging for taxi use
  • Coordinate room bookings, liaise with staff and students on requirements e.g. room set up, AV requirements.
  • Undertake basic administrative/clerical duties.  For example, updating records such as contact lists
  • Monitor stationery supplies
  • Supporting the wider Building Services team including ad hoc tasks as required

What training will the apprentice take and what qualification will the apprentice get at the end?

At the end of the apprenticeship, you will achieved a Level 2 Customer Service Standard qualification. 


What is the expected career progression after this apprenticeship?

After your apprenticeship, if you want to continue to work within the University there are always plenty of roles you can apply for.  Some of our past apprentices are now building their careers within the university in HR, Education and Finance. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

The School of Clinical Medicine currently employs nearly 3,000 people, spanning all varieties of staff type from Academic Professors to administrative support. We aspire to change the practice of medicine and improve biological understanding in a wide range of clinical specialties and scientific disciplines. Collaborative research, both within biomedicine and crossing the boundaries to the mathematical, physical and social sciences, is key to our approach. The School also supports key enabling technologies and facilities in imaging, bioinformatics and biological systems.


The School of Clinical Medicine


Cambridge Biomedical Campus Marketing Suite

Dame Mary Archer Way



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Training provider




01223 418778

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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