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Customer Service Apprentice SAFETY PANDA LTD

We are looking to recruit a Customer Service Apprentice to report directly to the Office Manager. The successful candidate will support the sales team with customer enquiries, as well as undertaking general office duties including filing, answering phones, inputting data, post, printing paperwork and certificates etc.

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Closing date: 04 Sep 2022

Apprenticeship summary

  • Annual wage

    £8,128.90 to £16,055.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 09:00 - 16:00

    Total hours per week: 32.5

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000068029

  • Positions

    1 available

What will the apprentice be doing?

Responsibilities:

  • Input data to cloud based programmes for accrediting bodies
  • Book courses through cloud based systems
  • Social media updates and posts
  • Management of training databases
  • Assisting sales team with customer enquiries
  • Occasional PA duties to Managing Director

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including:

  • Knowledge, Skills & Behaviours
  • Level 1/2 Functional Skills Maths (if required)
  • Level 1/2 Functional Skills English (if required)
  • End-Point Assessment

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the candidate will have to opportunity to progress into full-time customer service or administration roles.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Number skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Safety Panda Ltd is a well established Health & Safety Consultancy and Training company that has built up a good reputation over the last 8 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of delivery.

Employer

SAFETY PANDA LTD

Address

Faraday House, Beaufort Road

Birkenhead

Wirral

CH41 1HE

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Training

Training provider

WIRRAL METROPOLITAN COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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