Apprentice Receptionist and Business Administrator Highfields School

Under the direction of the Office Manager undertake a range of administrative tasks to support the running of the school: this could involve photocopying, scanning and filing, maintaining schools profile on social media, working with Microsoft Excel, Word and other software programmes, dealing with visitors to the school and any queries

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Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    *Note, the pay for this role is NMW for age however this is term time only (39 weeks) so the annual salary may differ

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Thursday 8.15am to 4.15pm Friday 8.15am to 3.45pm with half an hour lunch

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

• Telephone and reception duties
• Dealing with visitors to reception
• Dealing with staff queries
• Dealing with mail and distribution of mail
• Preparation of electronic communication with whole school staff
• Production of letters and other correspondence
• Preparation of daily and weekly bulletins, newsletters and other marketing activities
• Prepare items for the school website i.e. diary news and aspects of content
• Administration of basic first aid

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Practitioner Level 2 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

There is the potential to progress within the school support team once the apprenticeship is completed

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience, Able to work under pressure, Flexible, Adaptable


GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential

Things to consider

Driving license would be an advantage or other means of transport. Due to the age of the students in school someone aged 18 or over is essential

About the employer

Highfields is a vibrant, popular school with approximately 1300 students, including 200 in our sixth form. We are situated in Matlock, on the south eastern edge of the beautiful Peak District and within easy reach of Sheffield, Derby and Nottingham. Our students are friendly and highly motivated. We were judged as a good school by Ofsted in May 2017 and are committed to continuous improvement in all aspects of our work.


Highfields School


Upper Lumsdale



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Training provider



Olivia Roberts

01246 500500

Apprenticeship standard

Business administrator

Level 3 (A level)

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