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Having recently won ‘Computing and Hardware Distributor of the Year’, CMS take great pride in seeking out innovative technologies that deliver cost-effective solutions, enabling their trade-only customers to succeed and they are now looking for an IT Support apprentice to join their ever-growing team!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


    £22,000 per annum, with a £1000 bonus after year one. Basic pay goes up to £23,000 after 2 years and will receive quarterly bonuses of £500.

  • Working week

    Monday – Friday. Shifts between 8am- 6pm with an hours lunch break.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Learn how to deal with senior business leaders, supporting Directors/VIP users both remotely and onsite.
  • Learn how to use our Service Desk and ensure all IT incidents reported to the Service Desk or in person are resolved within the agreed timescales making sure that all closure information is correctly recorded.
  • Identify and resolve, or escalate, incidents relating to desktops, applications, systems and networks in order to limit business disruption.
  • Respond to service requests such as laptop builds, application installs, new user creation and equipment setup.
  • Contribute to the knowledge management system and ensure all known problems and fixes are updated.
  • Ensure employees of the business are regularly updated on the status of a ticket and receive excellent customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. This will be delivered in blocks.

What is the expected career progression after this apprenticeship?

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Logical, Team working, Passionate about technology, Independent working


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Benefits: 22 days holidays & 8 days Bank Holidays. Pension scheme. After 6 months- Private health care and dental care. Apprentices will also get paid travel to other locations to meet team members etc. Once passed probation are open to be flexible on an adhoc basis. Loads more incentives such as: 5 days paid sick leave, 3 days bereavement leave, up to 3 days of unpaid annual leave - unauthorised, half day off for your birthday, Christmas present every year (e.g., drones, Fitbits), quarterly social events, start of month social -1st working day of every month between 5-5:30 a social event is held. Huge potential for growth and personal development within the company.

About the employer

Offering a healthy £22,000 starting salary, paid international opportunities to visit their other sites and many more opportunities- CMS are welcoming in an IT Support technician apprentice to help solve hardware issues, work on their ticketing system, provide 1st line support remotely and onsite, plus many more exciting roles to really kick-start their tech career.




Freeway Dr


WF10 5EJ

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Training provider



Elena Afruntoaei

02038 736 755

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Aug 2022