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Customer Service Apprentice EDG GROUP LIMITED

We are looking for a confident, outgoing professional person to join the team at EDG Group as a Customer Service Assistant. The successful candidate will work towards Level 2 Customer Service Practitioner Standard.

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Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Times TBC.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    01 Dec 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000067895

  • Positions

    1 available

What will the apprentice be doing?

The role will contain general customer service tasks as well as:

  • Answering telephone calls
  • Dealing with driver and customer enquiries
  • Inputting jobs on to the database
  • Filing
  • Claims handling

What training will the apprentice take and what qualification will the apprentice get at the end?

  • TheLightBulb will deliver the Level 2 Customer Service Practitioner Standard.
  • You will need to attend 4 workshops delivered remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role.

What is the expected career progression after this apprenticeship?

Permanent position for the right candidate upon completion of their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail

Qualifications

GCSE or equivalent English (Grade 9-4/A-C) Desired
GCSE or equivalent Maths (Grade 9-4/A-C) Desired

About the employer

EDG Group work with business and industry to offer a turn key solution to Logistics, Facilities Management and Operational excellence. These elements are at the core of business profit and can be offered as a long-term or short term solution, but always as a partnership to grow and improve the efficiencies and costs of activities

Employer

EDG GROUP LIMITED

Address

Unit 1 Hemmells

Basildon

SS15 6ED

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Training

Training provider

THELIGHTBULB LTD

Contact

Andrea Gregory

andrea@thelightbulb.net

07764969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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