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Sports Centre Receptionist Apprentice Newcastle and Stafford Colleges Group

The post holder will occupy a crucial position as the initial point of contact between the general public and the Sports Centre, and will be required to work in a busy environment where speed of operation and flexibility is essential.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    37 hours per week, shifts to be confirm. May work evenings and weekends.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide an efficient and welcoming reception service
  • Receive incoming calls and redirect them speedily to the appropriate extension; to place outgoing calls as re quested by sports centre and college staff
  • Liaise with other Receptionists, Duty Managers, students, internal College staff and the general public
  • Provide literature to visitors, students and staff. This will include some responsibility for handling cash which must comply with the College's Financial Regulations
  • Be conversant with all areas of work and procedures in the sports centre
  • The Sports Centre serves the public, industry, commerce and the community and the Receptionist is required to deal with all customer efficiently, politely and cheerfully, and to liaise effectively with colleagues in the Reception service

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 -
  • Study day - one day per week at Newcastle College (ST5 2GB)

What is the expected career progression after this apprenticeship?

Could lead to a permanent position for the right person. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent English (Grade C/4 and above) Essential
GCSE or equivalent maths (Grade C/4 and above) Essential

About the employer

Situated at Newcastle College, the Gordon Banks Sports Centre features a 25 station air conditioned gym, dance studio and a 4-badminton court sports hall. Also offers a wide range of fitness and exercise classes for any level of ability.


Newcastle and Stafford Colleges Group


Knutton Lane





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01782 254287

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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