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Customer Service Practitioner Apprentice M. K. M. BUILDING SUPPLIES LIMITED

Dealing with customers, understanding customer needs, looking to identify new opportunities for the business, merchandising in the shop, stacking shelves, serving customers, helping with stock, preparing quotations for customers, processing customer orders, keeping shop generally tidy, greeting customers.

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Closing date: 04 Sep 2022

Apprenticeship summary

  • Annual wage

    £11,130.34 to £21,983.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon-Fri 08:00 – 17:30 Alternate Saturdays 08:00 – 12:00

    Total hours per week: 44.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000067612

  • Positions

    1 available

What will the apprentice be doing?

  • Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch Director/ BDM
  • Make all customers aware of any marketing and promotional activity within the branch
  • Gather accurate CRM data from all new customers
  • Support the branch in generating new customers
  • Check all new customers have the best introduction to MKM
  • To call all customers before a delivery is made to advise of an estimated time of arrival, advise of any delivery short falls and ascertain if any additional materials are required
  • Regularly print off the non-traded and reduced spend reports and call the relevant customers to re-engage
  • Work through the ‘Unanswered Call’ report daily and call the customer back
  • Other duties as reasonably required as part of the role of Customer Service

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Practitioner L2

What is the expected career progression after this apprenticeship?

MKM is a highly successful, established business. We have great plans for growth, currently opening circa 15 new branches each year. Our apprenticeship programme is primarily intended to develop high calibre talent to support these plans.

Requirements and prospects

Desired skills and personal qualities

Great Attitude, Good Time Keeping, Knowledge of Builders Merchant

Qualifications

Other N/A (Grade N/A) Desired

About the employer

We are MKM, a builders’ merchant with a different approach to business, founded in Hull where our first branch was opened in 1995 and where our Central Support office and support functions such as Finance, IT, Marketing, Operations & HR is based. We have naturally expanded to bring our excellent service to more and more customers with over 90 branches nationwide covering more than 20 counties in England and multiple branches in Scotland. Each of our branches utilise the local knowledge and expertise of their outstanding staff to provide great service to every customer and build those relationships which give them a true understanding of individual customer needs. Thanks to our customers, we've grown at an incredible rate to become the UK's largest independent builders' merchant, with plans for many more branches across the country.

Employer

M. K. M. BUILDING SUPPLIES LIMITED

Address

MKM Building Supplies

Unit 26, Empire Business Park,

Enterprise Way

BB12 6LT

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Training

Training provider

ENCOMPASS CONSULTANCY LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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