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Customer Service Apprentice 3-1-5 Health Club

To manage the overall delivery of the member experience, from becoming an initial prospect through to a fully active member and beyond (including, but not limited to, dealing with queries, showing potential members around the club, signing members up), retention management, following of standardised systems and procedures within the member journey.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours per week over a 7 day period, with 2 days off per week. Specific shift details will be confirmed at interview.

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    07 Nov 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To greet members, swimmers and guests enthusiastically as they enter, or telephone the club.
  • To guide any arrivals to their designated area in a friendly and welcoming manner and ensuring they are happy with where to go, what to do and what to expect.
  • Introduce prospects / members to the member journey and the benefits of the associated programmes available to them.
  • Assist members / guests in the club, showing them how to use club / gym equipment / booking systems / other processes
  • Complete all documentation fully and accurately. Ensure information added to the systems is correct and free of duplications.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Standard
  • Maths and English Functional Skills (if required) 

What is the expected career progression after this apprenticeship?

There are a number of possible pathways to follow upon successful completion of the apprenticeship. These include:

  • Full time customer service role
  • Further training, including the Leadership & Management pathway. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

3-1-5 Health Club is an award-winning and outstanding fitness and leisure facility incorporating the revolutionary X-Force Academy. We open our doors several times a year FREE to the local community so as to inspire the de-conditioned to get more active, more often and to encourage a healthy active community. We positively change people's lives on a daily basis and make goals and dreams a reality.


3-1-5 Health Club






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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Sep 2022