Customer Service Apprentice 3-1-5 Health Club
To manage the overall delivery of the member experience, from becoming an initial prospect through to a fully active member and beyond (including, but not limited to, dealing with queries, showing potential members around the club, signing members up), retention management, following of standardised systems and procedures within the member journey.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 16 Sep 2022
Apprenticeship summary
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Annual wage
£7,503.60
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
30 hours per week over a 7 day period, with 2 days off per week. Specific shift details will be confirmed at interview.
Total hours per week: 30.0
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Expected duration
15 Months
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Possible start date
07 Nov 2022
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Date posted
19 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000067493
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Positions
1 available
What will the apprentice be doing?
- To greet members, swimmers and guests enthusiastically as they enter, or telephone the club.
- To guide any arrivals to their designated area in a friendly and welcoming manner and ensuring they are happy with where to go, what to do and what to expect.
- Introduce prospects / members to the member journey and the benefits of the associated programmes available to them.
- Assist members / guests in the club, showing them how to use club / gym equipment / booking systems / other processes
- Complete all documentation fully and accurately. Ensure information added to the systems is correct and free of duplications.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Practitioner Standard
- Maths and English Functional Skills (if required)
What is the expected career progression after this apprenticeship?
There are a number of possible pathways to follow upon successful completion of the apprenticeship. These include:
- Full time customer service role
- Further training, including the Leadership & Management pathway.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Desired
About the employer
Employer
3-1-5 Health Club
Address
3-1-5 HEALTH CLUB
MANNIN WAY
CATON ROAD
LA1 3PE
Training
Training provider
CREATIVE SPORT & LEISURE LTD
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 16 Sep 2022