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Front Line IT Support Apprentice DODD GROUP (MIDLANDS) LIMITED

We offer a supportive environment to guide an apprentice and allow you to develop your knowledge and skills further. The role will progress into full time employment.

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Closing date: 18 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    24 Aug 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide support where necessary to all users
  • Learn about the different projects and where the IT infrastructure would sit
  • Learn to diagnose ICT Problems
  • Learn about the appropriate security policies in respect of ICT related tasks
  • Learn to communicate and understand priority users
  • Learn to apply appropriate testing methodologies to hardware and software
  • Learn to understand and support national users
  • Attend project planning meetings
  • Attend local offices and confidently be able to support and advise with ICT issues

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information communications technician level 3 standard
  • Training from mentors and senior staff
  • One day per week day release at Telford College
  • Assessor support

What is the expected career progression after this apprenticeship?

Full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Team working, Initiative


GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential

Things to consider

Eventually, you may travel as far as Great Yarmouth or Cornwall to visit offices and support projects – however, in your first year as an apprentice, you will be based from head office in Telford

About the employer

Dodd Group was formed in 1947 in Shropshire and has remained a privately owned family business ever since. We now employ over 900 staff cross the UK. Head Office is a busy office, the team are an established and friendly and enthusiastic to support an apprentice




Stafford Park 13




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Training provider



Lora Rogers

01952 642326

Apprenticeship standard

Information communications technician

Level 3 (A level)

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