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Customer Service Apprentice SOUTHERN COMMUNICATIONS LIMITED

Do you want to work in a faced paced environment where no two days are the same? We are looking for customer service apprentices to support with new Telephone orders, for both existing and new customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Sep 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

    Commission can be earnt through client retention overtime. Bonuses will be earnt through Key Performance Indications and Trust Pilot Reviews

  • Working week

    Hours between 08.00am and 18:00pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Sep 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000067434

  • Positions

    2 available

What will the apprentice be doing?

You will be working in a diverse role where no two days are the same. As part of the team, you could be providing our customer with support in the following:

  • Ensure all new and post-sale orders are dealt with efficiently
  • Make sure an order is validated and deployed correctly.
  • Regular communicating with clients
  • Exceeding customers’ expectations
  • Maximise efficiency
  • Improving customers experience and Service Delivery knowledge
  • Manage process for communicating service affecting issues to the organisation and our clients

Duties shall include but not be limited to the following:

  • Maintain relationships with key partners, providing a unified service from supplier to client
  • Develop, implement, and maintain procedures of best practices and standards
  • Understand analysis reports and analysis of the team
  • Identify own training requirements 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Apprenticeship standard in Customer Service
Training to be conducted at work placement through blended learning

What is the expected career progression after this apprenticeship?

Progression into a level 3 customer service specialist


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Time management, Microsoft experience, Decision Making Skills, Positive

Qualifications

GCSE or equivalent English (Grade 4/C-9/A) Desired
GCSE or equivalent Maths (Grade C/4- A/9) Desired

Things to consider

We are a large team based in Dummer, while our offices can be a struggle to commute to, we have various facilities such as communal areas and our own serving kitchen to ensure our staff are well looked after throughout the day. You will be able to purchase breakfasts and lunches on sight as well as bring in your own. Please do consider the location of the role when planning your commute.

About the employer

Southern Communications are a rapidly growing, multi award winning business with over 50 years of experience of providing voice, data, mobile and cloud-based solutions to businesses across the UK.

Employer

SOUTHERN COMMUNICATIONS LIMITED

Address

Glebe Farm Down Street

Dummer

RG25 2AD

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Training

Training provider

PROFESSIONAL TRAINING SOLUTIONS LIMITED

Contact

Lucy Traversari

l.traversari@protrain-solutions.co.uk

01252712945

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Sep 2022