Customer Service Apprentice SOUTHERN COMMUNICATIONS LIMITED
Do you want to work in a faced paced environment where no two days are the same? We are looking for customer service apprentices to support with new Telephone orders, for both existing and new customers.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Sep 2022
Apprenticeship summary
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Annual wage
£14,000.00
Commission can be earnt through client retention overtime. Bonuses will be earnt through Key Performance Indications and Trust Pilot Reviews
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Working week
Hours between 08.00am and 18:00pm Monday to Friday
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
10 Sep 2022
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Date posted
20 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000067434
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Positions
2 available
What will the apprentice be doing?
You will be working in a diverse role where no two days are the same. As part of the team, you could be providing our customer with support in the following:
- Ensure all new and post-sale orders are dealt with efficiently
- Make sure an order is validated and deployed correctly.
- Regular communicating with clients
- Exceeding customers’ expectations
- Maximise efficiency
- Improving customers experience and Service Delivery knowledge
- Manage process for communicating service affecting issues to the organisation and our clients
Duties shall include but not be limited to the following:
- Maintain relationships with key partners, providing a unified service from supplier to client
- Develop, implement, and maintain procedures of best practices and standards
- Understand analysis reports and analysis of the team
- Identify own training requirements
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Apprenticeship standard in Customer Service
Training to be conducted at work placement through blended learning
What is the expected career progression after this apprenticeship?
Progression into a level 3 customer service specialist
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4- A/9) Desired
Things to consider
About the employer
Employer
SOUTHERN COMMUNICATIONS LIMITED
https://www.southern-comms.co.uk/
Address
Glebe Farm Down Street
Dummer
RG25 2AD
Training
Training provider
PROFESSIONAL TRAINING SOLUTIONS LIMITED
Contact
Lucy Traversari
l.traversari@protrain-solutions.co.uk
01252712945
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Sep 2022