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Apprentice Administrator in our Customer Service Team XYZ INSURANCE SERVICES LTD

Ensuring that our customers receive the very best service from us is vital to the success of the business. If you are patient, have a friendly and professional telephone manner and are organised with good attention to detail, then this role could suit you.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    Bonuses are available to be earned from new business.

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    27 Aug 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000067412

  • Positions

    1 available

What will the apprentice be doing?

Ensuring that our customers receive the very best service from us is vital to the success of the business.  If you are patient, have a friendly and professional telephone manner and are organised with good attention to detail, then this role could suit you.

The support team are responsible for making sure our customers get a great, quality service from us when incepting or renewing an insurance policy. 

They do this by checking all documents for accuracy, answering client questions and resolving any issues in a polite and professional manner. 

Your day will mainly be spent on the telephone to new clients answering straightforward and more complex questions. 

Liaising with new clients over the telephone, by email and by post
Keeping our database diary up to date
Running through new quotations
Various admin duties

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3 Apprenticeship Standard:

We have been heavily invested in the apprenticeship program since 2009 and we will work closely with your learning provider to guide you through a successful program
This will lead to a nationally recognised qualification gaining a Business Administrator Apprenticeship Standard along with your Functional Skills in maths and English up to and including Level 2 (if you do not hold the GCSE equivalents)

What is the expected career progression after this apprenticeship?

There is plenty of scope for development within the company and you will be given full training right from the beginning and supported throughout your journey with us.

Full training will be given to you to so that you can answer them with confidence. There’s plenty of scope for the right person to develop progress within our company – within a month you’ll be working independently and within three you’ll be fully operational and competent.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Good interpersonal skills, Good punctuality, Good timekeeping, Confident, Reliable, Hard working, Good telephone manner

Qualifications

GCSE or equivalent English (Grade 4 and above) Essential
GCSE or equivalent Maths (Grade 4 and above) Essential

Things to consider

Competitive salary Long term career progression Commission bonuses available Pension scheme Potential for home working once fully operational and competent No weekend or late shifts Based in an industrial area on Canvey Island There is limited parking on site and the nearest train station is Benfleet and bus route is 21, 22 or 27

About the employer

XYZ Insurance was formed in 2009 and is a specialist insurance broker dedicated to niche insurance products. Our aim is to develop further opportunities for growth within the insurance market through innovation and excellence. We have ambitious plans and need hardworking and ambitious staff who want to grow and develop with us.

Employer

XYZ INSURANCE SERVICES LTD

Address

Unit 2 Kings Road

Charfleets Industrial Estate

Canvey Island

SS8 0QY

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Training

Training provider

DAVIDSON TRAINING UK LIMITED

Contact

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

Apprenticeship standard

Business administrator

Level 3 (A level)

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