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Administrator/Customer Service Apprentice GATEWAY ELECTRONIC COMPONENTS LTD

An opportunity to join a fun, dynamic and friendly sales office at this family firm, working as part of the customer service specialist team to ensure that the Gateway “can-do” spirit is maintained and that the business continues to exceed customer’s expectations.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 09:00 - 17:00 and Friday, 09:00 - 16:30. Total hours per week: 37.00

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will include:

  • Assisting in maintaining and managing the bespoke CRM system.
  • Communicating with customers over the phone and in email format in a positive and friendly manner
  • Managing purchase order and sales order paperwork and supplier acknowledgements.
  • Progressing overdue deliveries with suppliers
  • Updating internal system information on deliveries and advising customers where required
  • Processing customer complaints and returns using the formal company procedures
  • Communicating information with all other departments e.g., Accounts / Warehouse & machine shop
  • Attending Sales Meetings 
  • Other general office support tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will follow a Level 2 apprenticeship programme and study towards a Level 2 Customer Service Practitioner apprenticeship standard.

This training will be structured and delivered by Cheshire College – South & West.

If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skills in the relevant subjects. 

Apprenticeship standard

Customer service practitioner

What is the expected career progression after this apprenticeship?

To complete Level 3 standard and possibly become part of the team on a permanent basis.   

Gateway provides a wide range of development opportunities for successful apprentices.  All previous apprentices have been offered full-time permanent rolls and several have continued with their development completing level 4, 5 and 6 qualifications. 

The sky really is your limit if you have the right combination of hard work and attitude. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative, Hard working, Committed, Willingness to learn, Positive attitude


GCSE or equivalent English (Grade Level 4/Grade C or above) Desired
GCSE or equivalent Maths (Grade Level 4/Grade C or above) Desired

Things to consider

Transportation to and from work.

About the employer

A family-firm with a highly professional team, based in Nantwich, Cheshire, since April 2000. Our experienced team have a time-served pedigree in the field of electronic components’ distribution and supply-chain solutions with a Can-Do attitude. The company enjoys long term relationships with both franchises and customers in many different industries.








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Training provider



Claire Garner

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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