IT Support Apprentice Hero IT Support
Live Tech, Breathe Tech, Work Tech. Are you the one your friends and family turn to every time a device goes wrong? Then get a career in IT! We need reliable people to support our growing business. Full training and support is given.
Closing date: 01 Sep 2022
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday to Friday from 8:30am to 5:30p
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
08 Sep 2022
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Date posted
20 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000067248
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Positions
2 available
What will the apprentice be doing?
Acting as the first point of contact for technical service requests from customers
Logging and maintaining chronological detail throughout a service ticket lifecycle
Providing 1st line diagnosis and resolution with a high level of first-time fixes
Responding appropriately to more complex problems through escalation
Prioritisation and management of workload to ensure client SLA's are met
Build positive relationships with customers
Build, configure new PCs, and network devices to required specifications
Provide support for IT infrastructure components, including desktops, laptops, telephony both remotely from the office and onsite at client’s locations
Preparing regular end of day reports on the tasks assigned is required
Requirements and prospects
Desired skills
Able to provide a high level of service to users
Ability to solve problems under pressure, prioritising effectively
Good organisation and planning skills with a very high attention to detail
This role requires a good positive attitude towards job, tasks, clients and events, at all times.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
What is the expected career progression after this apprenticeship?
After qualifying period and based on your own knowledge and understanding you can opt in to our on-call rota which attracts an additional top-up amount per week you are ‘on call’ in addition to salary. Can start from 6-9 months but depends on the individual!
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Hero IT Support
Address
2ND FLOOR
THE LION BUILDING
CROWHURST ROAD
BN1 8AF
Training
Training provider
INVOLVE SELECTION LIMITED
Contact
John Moriarty
07765381711
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
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