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IT Support Apprentice Hero IT Support

Live Tech, Breathe Tech, Work Tech. Are you the one your friends and family turn to every time a device goes wrong? Then get a career in IT! We need reliable people to support our growing business. Full training and support is given.

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Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday from 8:30am to 5:30p

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Sep 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Acting as the first point of contact for technical service requests from customers

Logging and maintaining chronological detail throughout a service ticket lifecycle

Providing 1st line diagnosis and resolution with a high level of first-time fixes

Responding appropriately to more complex problems through escalation

Prioritisation and management of workload to ensure client SLA's are met

Build positive relationships with customers

Build, configure new PCs, and network devices to required specifications

Provide support for IT infrastructure components, including desktops, laptops, telephony both remotely from the office and onsite at client’s locations

Preparing regular end of day reports on the tasks assigned is required

Requirements and prospects

Desired skills

Able to provide a high level of service to users

Ability to solve problems under pressure, prioritising effectively

Good organisation and planning skills with a very high attention to detail

This role requires a good positive attitude towards job, tasks, clients and events, at all times.


What training will the apprentice take and what qualification will the apprentice get at the end?

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

What is the expected career progression after this apprenticeship?

After qualifying period and based on your own knowledge and understanding you can opt in to our on-call rota which attracts an additional top-up amount per week you are ‘on call’ in addition to salary. Can start from 6-9 months but depends on the individual!

Requirements and prospects

Desired skills and personal qualities

Problem solving skills, Team working, Initiative


GCSE or equivalent English and maths (Grade C (4) or above.) Essential

Things to consider

Please note: Part of your role will be to visit and assist at client sites so having a driving license is a key requirement for this role.

About the employer

Our aim at Hero IT Support is to build a company that is a challenging, rewarding and fun place to work. Where people come first, and every member of the team is committed to a common purpose. We welcome people who are comfortable introducing new practices or process improvements to our workflow and do everything we can to facilitate knowledge sharing throughout our team. In return the company will provide a clear strategic direction and rewarding and fun working environment.


Hero IT Support






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Training provider



John Moriarty


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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