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Level 2 Customer Service Apprentice Poss Tub Laundry & Clothing Alterations

This is a great opportunity to work as a customer service apprentice with Poss Tub Laundry & Clothing Alterations. You will work alongside the team in carrying out duties and dealing with customer queries.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm, shifts.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your duties will include:

  • Answering the telephone and providing an efficient polite and effective service to the public dealing with their enquiries either by phone or face to face.
  • Sorting incoming and outgoing mail.
  • Ensuring that all customers are always dealt with in accordance with defined Customer Service Standards and Values.
  • All other allocated duties.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 diploma in customer service.
  • Support from and regular visits with the tutor and in-work mentor.
  • Functional skills if needed.

What is the expected career progression after this apprenticeship?

Full time placement for the right person on completion of qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Patience


GCSE or equivalent English (Grade Grades 4/C or above) Essential
GCSE or equivalent Maths (Grade Grades 4/C or above) Essential

About the employer

Poss Tub Laundry Service caters for both Domestic & Commercial Customers. Our services include Laundry, Dry Cleaning, Ironing, Clothing Alterations & Repairs. We operate Free Collection & Delivery within South Tyneside and its surrounding borders.


Poss Tub Laundry & Clothing Alterations




NE31 1LG

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Training provider



Anthony Kelly


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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