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Customer Service Apprentice THE EYEWORKS (UK) LIMITED

We are looking to recruit a Customer Service Apprentice to work across our two branches based in Bromborough and Upton. The successful candidate will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 04 Sep 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    09:00 - 18:00 (4 weekdays TBC) and Saturday, 09:00 - 13:00

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


  • Meeting and greeting visitors
  • Answering and directing phone calls
  • Ordering of office supplies
  • Being a point of contact for a range of staff and suppliers
  • Processing and directing mail and incoming packages or deliveries
  • Writing and issuing emails to staff and suppliers on behalf of staff
  • General office duties including filing, photocopying and refreshments
  • Placing orders with suppliers
  • Taking messages from clients and emailing the message to the relevant staff member
  • Filing and updating internal records – manual and spreadsheet
  • Maintaining accurate company records
  • Taking payments
  • Logging incoming and outgoing post
  • Filing and general accounts and admin duties
  • Helping prepare end of day cashing up
  • Helping and advising patients when choosing frames if required 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including:

  • Knowledge, Skills & Behaviours
  • Level 1/2 Functional Skills Maths (if required)
  • Level 1/2 Functional Skills English (if required)
  • End-Point Assessment

What is the expected career progression after this apprenticeship?

If successful, you will have gained a Customer Service apprenticeship qualification and be able to move into Administration or Customer Service roles in the future.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Number skills, Able to work under pressure


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

The Eyeworks are an independent opticians based in Upton & Bromborough, Wirral. We pride ourselves in our standard of patient care. We are committed to providing exceptional patient care in a relaxed atmosphere and comfortable surroundings. We aim to deliver a personal service combined with an in depth understanding of the very latest developments in optical health.






CH62 6BB

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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