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Digital Support Apprentice ACCESS UK LTD

Impact Futures are recruiting Digital Support Apprentices on behalf of The Access Group. Join the Access Family and see how we make software ideas become a reality!

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Closing date: 12 Sep 2022

Apprenticeship summary

  • Annual wage

    £19,000.00

  • Working week

    Monday to Friday, 9am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000067089

  • Positions

    4 available

What will the apprentice be doing?

The role responsibilities include but is not limited to:

  • Installation of COE resources to deliver FlightPaths
  • Work with the Operational Readiness Team to improve and streamline all Technical related processes
  • Work with other Access divisions to ensure our processes keep up to date with all latest product development both in terms of new features that have been developed and feedback requested product changes that reduce FlightPath / Technical delivery costs
  • Onboarding new complex customers as per the standard remote methodologies we utilise, FlightPath.
  • Managing technical queues of work to successful conclusions – ensuring that the installations / upgrades / config commences within SLA's that your team is aligned with
  • Managing the relationship with customers including following up with all detractors and passive responders to customer satisfaction surveys
  • Taking responsibility of own product knowledge development to support your ability to Onboard
  • Production of high quality collateral including video tutorials and technical documentation
  • Continual improvement of processes to ensure our service develops on an ongoing basis

What training will the apprentice take and what qualification will the apprentice get at the end?

Over the course of 18 months, you will learn a broad range of skills that will assist you on your chosen career path. Topics of learning could include providing technical support, managing access and resources, managing users’ expectations and understanding installation and maintenance (these subjects may differ).

Upon successful completion of the apprenticeship programme, you will achieve a Level 3 Information Communications Technician certification. You will also be able to receive professional RITTech recognition, as well as sitting some industry-recognised qualifications such as Microsoft and CompTIA.

What is the expected career progression after this apprenticeship?

The qualifications and experience gained on this apprenticeship will allow you to apply for further roles within this sector.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade C/4 or above) Desired

Things to consider

We offer a competitive salary of £19,000 per annum, 25 days holiday, a working week of Monday to Friday 9am to 5pm, a match contributory pension and healthcare, giving back/charity days, quarterly socials, six weeks sabbaticals (after six years of service) and The Access Group Big Break: our all-expenses-paid holiday to Spain.

About the employer

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. Our core value of 'Love work, Love life' has been central to our success, and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 software company driven through the adoption of the Access Workspace platform.

Employer

ACCESS UK LTD

Address

Kelso House

11 Burnett Street

Bradford

BD1 5BJ

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Training

Training provider

IMPACT FUTURES TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

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