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Customer Support Advisor Apprentice - Bestway BESTWAY WHOLESALE LIMITED

Working in customer service can be extremely rewarding! You help people achieve goals and play a direct role in customer success. And, the professional skills you develop in this field can be applied to any career you pursue.

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Closing date: 01 Nov 2022

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday 9am - 5pm No weekends or late nights!

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    07 Nov 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000067086

  • Positions

    1 available

What will the apprentice be doing?

This role will be supporting our retailers on a day-to-day basis and being at the forefront of all impacts on our retailers. You will be aiming to provide solutions, logging all contacts in our call logging system, give our retailers the best possible service to help them drive their business and grow their sales.

  • Dealing with retailer, sales team, consumer enquiries and queries via online portal
  • Front-line telephone-based support, ensuring that all calls are answered quickly, and all questions, comments and issues are resolved to the Franchisee’s satisfaction
  • Log all contacts in RSD (call logging system) in line with agreed KPIs
  • Owning all contacts through to resolution
  • Ensuring contacts are resolved within agreed SLA’s
  • Working with key functions across the business to resolve queries

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete and obtain a L2 Customer Service Practitioner qualification through Learning Curve Group.

You will be taught through:

  • Sessions with your Tutor every 4-6 weeks
  • The course is a 12-month long programme

What is the expected career progression after this apprenticeship?

  • Potential to be offered a full-time role after apprenticeship completion 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Established in 1976, Bestway Wholesale has grown to become the UK’s largest independent food and drink wholesaler. It is part of the industrial giant Bestway Group which also has global business interests in Banking, Cement, Pharmacy, Milling and Property Investment.

Employer

BESTWAY WHOLESALE LIMITED

Address

Weston Road

Crewe

CW1 6BP

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Contact

Elle

elle.smithson@learningcurvegroup.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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