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Level 3 Advanced Business and Administration Apprentice at Quantock Vale Surgery Quantock Vale Surgery

We are a friendly rural practice with 3 GP Partners and 5,800 patients looking to recruit an enthusiastic and motivated Apprentice Receptionist/Administrator. The successful candidate will cover both surgery administration duties and front of house reception.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, days and times to be confirmed. 32 hours per week (for under 18’s, 1 hour will be deducted as unable to do lone working).

    Total hours per week: 32

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful candidate will have excellent customer service skills, be able to prioritise, perform well under pressure and be comfortable with using computer systems.

Main duties of the job will include:

  • Processing all documents coming into the surgery
  • Processing repeat prescription requests 
  • Operating the internal messaging systems 
  • Meeting, greeting and checking-in patients arriving for appointments
  • Updating the patient computer record with administrative details of patients e.g. Change of Address
  • Processing requests for information from Doctors, Practice Nurses and Practice Manager
  • Making appointments through the computer-based appointments system
  • Dealing with requests and queries raised by patients visiting the practice
  • Answering the telephone in a timely and appropriate manner
  • Contacting patients by telephone as required
  • Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy
  • Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator Standard
  • Functional Skills Level 2 in English and Maths if required
  • End Point Assessment: Knowledge Test; Professional Discussion; Presentation/Q&A

What is the expected career progression after this apprenticeship?

 There is the potential to progress within the structure of the surgery and opportunity to explore wider NHS roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Articulate, Open and friendly manner, Diligent, Work well under pressure, Flexibility


GCSE or equivalent English and maths (Grade A-C/9-4) Essential

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About the employer

Quantock Vale Surgery is a dispensing surgery with three full-time doctors, supported by a nurse practitioner, the practice nursing team and management and administrative team. Our aim is to provide the highest standard of medical care, with a friendly, courteous, and professional approach.


Quantock Vale Surgery







Martha Stuart, Reception Manager

01823 432361

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Training provider



Laurie Wills

07970 707698

Apprenticeship standard

Business administrator

Level 3 (A level)

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