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Lookers Jaguar Land Rover Service Advisor Apprentice - Chelmsford LOOKERS PLC

We are looking for an ambitious, people orientated person to join our team as Customer Service Assistant Apprentice. You will need to have excellent communication skills, a desire to provide exceptional customer service and the ability to build relationships with a vast range of customers from all walks of life.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    16 Aug 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000066816

  • Positions

    1 available

What will the apprentice be doing?

The Jaguar Land Rover Retailer Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Assistant actually do?

A Customer Service Assistant deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

·         Interpreting customer concerns and comments and liaising with technicians

·         Booking/scheduling vehicle services

·         Liaising with customers about any additional work required

·         Estimating time and costs associated with repairs

·         Handling customer complaints

·         Responding to customer requests

·         Tracking the vehicle through the workshop

 

 

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Please note, the Customer Service Assistant role varies slightly by employer based upon the specific needs within the location.

What training will the apprentice take and what qualification will the apprentice get at the end?

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

 

Using a combination of classroom based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along to the road to success.

 

This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.

On successful completion of the one year programme you will receive the following:

·         Level 2 Customer Service Practitioner Standard

·         Jaguar Land Rover specific certifications

What is the expected career progression after this apprenticeship?

There are lots of opportunities to develop your career within our expanding Retailer Network. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Your early development is carefully mapped through your Apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the Jaguar Land Rover global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium and long term career path.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

The latest information on the National Minimum Wage for Apprentices can be found at https://www.gov.uk/become-apprentice/pay-and-conditions Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.

About the employer

Jaguar Land Rover is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel- drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers and local businesses. We are looking for people who share our passion to join our highly successful Retailer Apprenticeship Programme. We recognise the importance in identifying talented people to become the next generation of professional retailer employees and help us achieve our ambitious growth plans.

Employer

LOOKERS PLC

Address

1 Fordson Road

Chelmsford

CM2 5PX

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Training

Training provider

BABCOCK TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022