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Customer Service Apprenticeship FREEWAY UK INSURANCE SERVICES LTD

Do you want to start your career in a fast paced, dynamic business? We put People at the heart of what we do. That includes our clients and our colleagues. Our mission is to be digitally lead and we are constantly evolving to keep ahead of the taxi insurance industry.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £13,351.00

  • Working week

    Monday - Friday 9.00am - 5.00pm 1 Saturday in every four from 08.50 – 14.00

    Total hours per week: 39.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000066630

  • Positions

    1 available

What will the apprentice be doing?

As a customer service apprentice, you will support our client facing teams with day-to-day activities using phone, email, and SMS/WhatsApp. This will include activities such as:

·         Managing the daily post

·         Responding to client emails

·         Filling documents and noting client policies

·         Supporting clients to make changes to a policy

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Completing a Customer Service Level 2 apprenticeship with Freeway Insurance and Warrington and Vale Royal College.

No attendance at the college required but you will have time each week to complete college work

What is the expected career progression after this apprenticeship?

The apprenticeship is the foundation to many client facing roles within Sales, Customer Service or Claims. There are opportunities to continue your professional development and gain industry qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4 or above, Grade C equivalent) Essential

Things to consider

One Saturday a month to be worked

About the employer

Auto insurance agency in Preston Brook, England

Employer

FREEWAY UK INSURANCE SERVICES LTD

Address

UNIT 2

MONKS WAY

PRESTON BROOK

WA7 3GH

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Training

Training provider

WARRINGTON & VALE ROYAL COLLEGE

Contact

Pamela H Clegg

pclegg@wvr.ac.uk

01925494348

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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