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IT Technical Support Apprentice PLUM INNOVATIONS LIMITED

Plum innovations are looking to take on a new apprentice to join their small but growing team. The role will cover many areas and require a mix of skills, to be constantly developed over the course of the apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8am – 5pm

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide basic windows troubleshooting to clients
  • Working with physical/ structured cabling and networking
  • Dealing with clients in person and online communication
  • Provide audio and visual support to clients as and when necessary
  • Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals
  • Maintain an up to date inventory of IT equipment, and ensure cleanliness of equipment
  • Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment
  • Support staff and students with the set-up and preparation of IT equipment around the school
  • Report any detected breach of the school’s IT acceptable use policy to the IT Network Manager
  • To be aware of the school’s health and safety policy and to assist in carrying out the responsibilities detailed
  • Changing of printer toners and basic troubleshooting (Paper jams, driver issues etc.)

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative, Network or windows server, Proactive, Responsible


GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Plum innovations is a London based IT consulting and services provider. We work with leading organisations across both public and private sectors. With deep functional and industry expertise, Plum is passionate about taking on immense technical challenges that matter to our clients and able to address problems swiftly with efficient solutions.




UNIT 17.3



DA18 4AL

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022