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You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.  The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday, 9am - 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    15 Aug 2022

  • Date posted

    15 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000066548

  • Positions

    3 available

What will the apprentice be doing?

The key purpose will be to carry out the day-to-day monitoring of in-house and client equipment, both physical and cloud-stored. 

Main roles and responsibilities: 

  • Achieve KPI’s given within your role where they are set out in writing.
  • Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations, and training.
  • Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
  • Escalate complex issues and faults to the Senior IT Support Executive.
  • Providing customer support and training via web demonstration, telephone, and customer visits.
  • To maintain the best professional relationship with our customers.
  • Provide assistance to other employees within the business.
  • Attend service training and webinar sessions to improve product knowledge.
  • To review and interact with our customers where required to improve their customer experience.
  • Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
  • Ensure customer, suppliers’ and employees’ expectations are managed as per our values.
  • Use initiative to learn new products & systems and share your knowledge with others.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, The ability to overcome, Strong initiative, Experience working in IT, A positive attitude

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English Language (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

UK IT Networks was founded as a customer-led business in 2012 with the support of key UK clients. Our recent acquisition with a well-established communication and IT support company has strengthened our position as a leading provider of telephony and IT support services in the UK, with offices based in the North West and South East of England. The team members at UK IT Networks all work with the same ethos, our clients come first. We are focused on providing future-proof and resilient products to support business growth whilst providing honest, personable and well-supported customer service. Our success is supported by our glowing customer testimonials and customer retention, with over 90% of our customers continuing to stay with us and adapt their businesses with our services.

Employer

UK IT NETWORKS LTD

Address

3 THE CLOCKTOWER

MANOR LANE

HOLMES CHAPEL

CW4 8DJ

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022