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IT Support Engineer Apprentice QUICK CALL DAVE LIMITED

Supporting and shadowing the business owner in all areas of IT support, with the goal of becoming an independent engineer. Visiting clients to resolve IT issues fast, using your engineering skills and experience to get it right first time.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm 30 minute lunch break

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    18 Sep 2022

  • Date posted

    15 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000066511

  • Positions

    1 available

What will the apprentice be doing?

Microsoft 365 Admin/Configuration.
Triage Client Tickets/CRM.
Web site updates.
Visiting clients to resolve IT issues.
Remote/Telephone IT Support.
Building Computers from Component parts.
Upgrading & Repairing Computers.
Apple & Microsoft Support.
Network & WiFi installation.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communication Technician Level 3 Standard.
End-Point Assessment.
You will be given 20% of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor.
Regular Assessor reviews to support and prepare you for your End Point Assessment.
If you have not already achieved a C/4 + in both Maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both Numeracy and Literacy. This will include sitting an exam.

What is the expected career progression after this apprenticeship?

Becoming certified independent engineer.


Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working

Qualifications

GCSE or equivalent Maths (Grade C/4 or Level 2 Equivalent) Essential
GCSE or equivalent English (Grade C/4 or Level 2 Equivalent) Desired

About the employer

IT Support Business, providing in person and remote support to business and domestic clients. Provider of consulting, managed services, repairs to IT equipment, website design and hosting. Installation services include Networking, CCTV and managed WiFi solutions.

Employer

QUICK CALL DAVE LIMITED

Address

175 CLEVEDON ROAD

TICKENHAM

CLEVEDON

BS21 6RG

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Training

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Contact

Chloe Bishop

chloe.bishop@weston.ac.uk

01934411594

Apprenticeship standard

Information communications technician

Level 3 (A level)


Before you apply

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