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IT Support Apprentice OUR LEARNING CLOUD LIMITED

Do you enjoy fixing and repairing computers? Do you have a passion for computing, helping people and want to take that next step in your career? Then we have a fantastic opportunity working with a well-established ed-tech specialist. Apply now!

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday to Friday - 8:00am - 4:00pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    15 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000066475

  • Positions

    1 available

What will the apprentice be doing?

Delivering a safe and secure, cloud powered EdTech solution to 3-19 education providers, delivering access to applications and data on any web enabled device. 

Improving academic collaboration, encouraging children to take ownership of their own learning, facilitating personalisation and placing inclusivity and accessibility at the heart of the classroom.

Your duties will be based around resolving system user enquires and faults including:

  • Responding to Helpdesk requests - logging and tracking calls
  • Hardware and software repairs
  • Installation of hardware and software
  • Assembling and disassembling computers, laptops and desktops
  • Carrying out network documentation and reporting
  • Assisting with sourcing spare parts and replacement equipment
  • Assisting the Technical team with maintenance tasks and installs
  • Answering customer queries
  • Adhering to Health and Safety Guidelines

What training will the apprentice take and what qualification will the apprentice get at the end?

On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship. This standard aligns with the following professional recognition: RITTech.

You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work.

What is the expected career progression after this apprenticeship?

Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate. In IT support, infrastructure support, project management, or even service management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Preferable - Building pc's, Preferable - Hardware Skills, Preferable - Network Skills

Qualifications

GCSE or equivalent English (Grade Grade A*-C / 9-4) Essential
GCSE or equivalent Maths (Grade Grade A*-C / 9-4) Essential

Things to consider

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised Closing Date, so interested candidates should apply as soon as possible.

About the employer

Engaging with educators and school leaders through in-depth training and professional development while the technology and curriculum are being deployed. Working in partnership with schools to develop educational experiences that are fit for purpose in the 21st century and that prepare students for life after school, started life by migrating all 36 schools in the Greenwood Academies Trust, enabling over £1.5m in savings over the past five years. Since then, securing contracts with over 20 multi-academy trusts, providing technical services and training support. And today, delivering a full cloud-powered solution to over 32,500 users, also a Microsoft in Education Global Training Partner.

Employer

OUR LEARNING CLOUD LIMITED

Address

The Brunts Academy

Park Avenue

Mansfield

NG18 2AT

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Training

Training provider

JBC SKILLS TRAINING LIMITED

Contact

Dulcie Bishop

dulcie.bishop@jbcmail.com

07387266668

Apprenticeship standard

Information communications technician

Level 3 (A level)

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