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Apprentice Information Communications Technician Northgate High School

You will have the opportunity to be trained and supported by experienced staff in the set up and maintenance of IT, installing software and hardware and the provision of technical support. You will be trained to help with the IT Helpdesk. We are looking for dedicated staff to promote and uphold the values of the school and to act as a role model.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours will be: Monday to Friday, 08:30 to 4.30. 30 minute unpaid break every day.

    Total hours per week: 37

  • Expected duration

    24 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

An Information Communications Technician provides varied support to customers, including:

  • Setting people up on systems.
  • Configuring and despatching hardware to users.
  • Providing support when needed and rectifying issues to maintain the organisation's productivity.

The role also includes:

  • Answering the telephone.
  • Assisting users with common issues relating to hardware, software, web applications and connectivity.

You will also learn to use a large variety of tools to resolve IT issues, including:

  • Password resets.
  • Restoring lost files.
  • Setting up new user accounts.
  • A countless variety of complex and intriguing problems that require a keen, enquiring and logical mind to troubleshoot.

What training will the apprentice take and what qualification will the apprentice get at the end?

For the full apprenticeship, candidates will complete:

  • Level 3 Apprenticeship Standard in Information Communication Technician.
  • Functional Skills in English at Level 2.
  • Functional Skills in Maths at Level 2.

Apprentices will be expected to attend their college sessions once per week. Sessions will be held at the Ipswich Road campus near Norwich city centre.

What is the expected career progression after this apprenticeship?

A permanent position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Logical, Creative, Independent working, Responsible, Work under own initiative, Time- keeping skills, Initiative and enthusiasm, Clear communicator


GCSE or equivalent English and Maths (Grade 4/ C) Desired

Things to consider

Northgate High School and Dereham Sixth Form College are in the busy market town of Dereham on the A47 corridor, with excellent transport links to the city of Norwich and surrounding areas. You must be able to attend City College Norwich 1 day per week, making your own travel arrangements.

About the employer

Northgate High School is an academy situated in East Dereham, Norfolk. It is a co-educational comprehensive school, for ages 11–18. The school consists of a high school and a sixth form college.


Northgate High School





NR19 2EU

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Training provider



City College Norwich


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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