Lookers Land Rover Service Advisor Apprentice - Battersea LOOKERS PLC
We are looking for an ambitious, people orientated person to join our team as Customer Service Assistant Apprentice. You will need to have excellent communication skills, a desire to provide exceptional customer service and the ability to build relationships with a vast range of customers from all walks of life.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Aug 2022
Apprenticeship summary
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Annual wage
£10,004.80
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
16 Aug 2022
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Date posted
15 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000066262
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Positions
1 available
What will the apprentice be doing?
The Jaguar Land Rover Retailer Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Assistant actually do?
A Customer Service Assistant deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
· Interpreting customer concerns and comments and liaising with technicians
· Booking/scheduling vehicle services
· Liaising with customers about any additional work required
· Estimating time and costs associated with repairs
· Handling customer complaints
· Responding to customer requests
· Tracking the vehicle through the workshop
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Assistant role varies slightly by employer based upon the specific needs within the location.
What training will the apprentice take and what qualification will the apprentice get at the end?
As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along to the road to success.
This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.
On successful completion of the one year programme you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Jaguar Land Rover specific certifications
What is the expected career progression after this apprenticeship?
There are lots of opportunities to develop your career within our expanding Retailer Network. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Your early development is carefully mapped through your Apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the Jaguar Land Rover global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium and long term career path.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
Things to consider
About the employer
Employer
LOOKERS PLC
https://jaguarlandroverretailerapprenticeships.co.uk/
Address
Lookers Land Rover Battersea
50 Lombard Road
London
SW11 3SU
Training
Training provider
BABCOCK TRAINING LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Aug 2022