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Apprentice Business Analyst Mercury

Mercury Limited is a provider of market leading technology solutions to the recruitment industry. It is the role of the Business Analyst (BA) to be responsible and accountable for eliciting, capturing and documenting the requirements, use cases and scenarios for the features and functionality of the Mercury solution.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday between the hours of 8.30am and 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    15 Jul 2022

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The BA will work very closely with the Product Owner to position Mercury as the leading recruitment solution and ensure best-in-class status. Furthermore, they will use their knowledge of the product and its application within customers to drive adoption and customer success when working with new customers.

With excellent communication skills and deep subject matter expertise, the BA will develop strong experience in both successful product specification and software implementation and a passion for customer success. The BA develops detailed recruitment sector and product knowledge, and makes a point of truly understanding the processes and ways of working of both Mercury xRM and its customers.

Key Focuses:

  • Detailed specification of user stories, features and functionality for Mercury
  • Acceptance criteria for specified functionality
  • Evaluating Microsoft Business Applications and Business Platform capabilities
  • Customer Success, supporting pre-sales and post-sales teams 

Key Accountabilities and Responsibilities:

Working closely with the Product Owner and development team the Business Analyst will:

  • Identify and document the functional capabilities of the Mercury recruitment solution
  • Write user stories and define acceptance criteria
  • Production of functional and technical specifications
  • Identify edge-cases, error conditions, dependencies and impacts
  • Define business problems and application solutions through a detailed understanding of recruitment processes and solution capability
  • Breakdown features into a multiple cross-functional stories
  • Production of training material, product videos and user guides

The Business Analyst will support in both pre-sales and post-sales activities, whereby they will:

  • Assist with product demonstrations or advise on product configuration and integration options
  • Prepare demonstration environments, configurations for customer demos or trial
  • Work with new customers to define configuration based on their needs and requirements
  • Configure Microsoft Dynamics 365 and the Mercury recruitment solution for customer go live
  • Define, build and implement Dynamics 365 views, charts and dashboards for customers
  • Consult and provide subject matter expertise on the Mercury solution, Dynamics 365 and recruitment business processes
  • Assist in the provision of go-live training and adoption

The Business Analyst will play a key role in the continuous evaluation of Microsoft’s product offering and technology stack, assessing suitability and compatibility with Dynamics 365 for Customer Engagement and the Mercury recruitment solution. This may include but is not limited to:

  • Business Applications
  • Dynamics 365 for Sales, Marketing, Financials, Operations and Talent
  • Productivity Suite
  • Office 365, Skype for Business, SharePoint, OneNote, Excel
  • Business Platform
  • Power BI, Flow, PowerApps, Common Data Service
  • Azure Services Search, Cognitive Services, Machine Learning, Customer Insights

What training will the apprentice take and what qualification will the apprentice get at the end?

As part of the Level 4 Business Analyst apprenticeship standard, you’ll be registered as a member with the British Computer Society and be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.

What is the expected career progression after this apprenticeship?

Opportunities to either continue to be part of a business analyst team join another area of the business such as our low code development team or consultancy. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent 7 GCSE’s (or equivalent) inc. Maths and English (Grade A*-C/9-4 (or equivalent)) Essential
A Level or equivalent Preferably business or computer science (Grade A - C) Essential

About the employer

Mercury Limited is a provider of market leading technology solutions to the recruitment industry. Its primary product is a custom solution for Microsoft Dynamics 365 which is aimed primarily at recruitment agencies and businesses within professional staffing sectors.







B46 3BP

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Training provider


Apprenticeship standard

Business analyst

Level 4 (Higher national Certificate)

Employer's Application Instructions

You will find a full job description and be able to apply using this URL.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022